Refund policy

Last updated: October 18, 2026

We want you to love your order. If something isn't right, here's how returns work at The Celeste Shop, operated by MULTISERVICE HDS LLC.

30-day returns
You have 30 days from the date you receive your order to request a return.  To be eligible, items must be unused, in the same condition you received them, and in their original packaging, with proof of purchase.

How to start a return
Email us at support@thecelesteshop.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Items sent back without first requesting a return cannot be accepted.

Return shipping
 If the item arrived damaged, defective, or is not what you ordered, we cover the return shipping or send a replacement at no cost. For all other returns, return shipping costs are paid by the customer and are non-refundable.

Damaged or wrong items
Please inspect your order when it arrives and contact us within 7 days if the item is defective, damaged, or incorrect, including a photo, so we can make it right quickly.

Non-returnable items
Personal care items, items marked as final sale, and gift cards cannot be returned.

Exchanges
The fastest way to get what you want is to return the item and, once the return is accepted, place a new order.

Refunds
Once we receive and inspect your return, we'll email you to let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Questions
Contact us anytime at support@thecelesteshop.com.